HCL Technologies Limited Recruitment Apply Online Now : HCL Technologies Limited hiring September 2019 for the position of Service Desk L1- Technical Support At Bengaluru.Please go through following summary of vacancy.Interested candidates may walk-in for selection as below Full Details and Apply Online.This is the One of the best company and this would be the Wonderful Opportunity.
Post Name Service Desk L1- Technical Support
Qualification B.Sc – Any Specialization, B.Com – Commerce, B.Tech/B.E. – Any Specialization PG:MCA – Computers, MS/M.Sc(Science) – Any Specialization, M.Tech – Any Specialization
Experience 1 to 4 years
Opening date: 26/09/2019
Job Description:•Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Location Bengaluru
Openings 01
Salary NA
Interview Time & Date & Contact Details 27th September – 28th September , 10 AM onwards Bangalore HCL Technologies Ltd, Surya Sapphire ,Plot No 3,1st Phase,Hosur road,Electronics-560100