HCL Technologies Limited Recruitment Apply Online Now : HCL Technologies Limited hiring September 2019 for the position of REMOTE TECHNICAL SUPPORT At Chennai.Please go through following summary of vacancy.Interested candidates may walk-in for selection as below Full Details and Apply Online.This is the One of the best company and this would be the Wonderful Opportunity.
Post Name REMOTE TECHNICAL SUPPORT
Qualification –
Experience 04 to 8 Years
Opening date: 20/09/2019
Job Description:•Provide remote escalated support to printer customer for US and Canada o Handle inbound calls (escalated calls from Tier-2) / direct calls from field support engineers o Resolve issue and communicate to customers through outbound calls o Redirect calls to field engineering support if a field support visit is required Resolve the tickets within stipulated SLA o Simulate customer issues, troubleshoot and provide resolution to customer reported issues o Troubleshoot/Configure the devices remotely and resolve the issues o Activities included but not limited to identification of the issues at system level (hardware, software) Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base
Location Chennai
Openings 100
Salary NA
Interview Time & Date & Contact Details 22nd September from 9 AM onwards HCL Technologies, ELCOT – SEZ, Special Economic Zone, 602/3, 138, Sholinganallur Village, Round Building New Cafeteria Sholinganallur Medavakkam High Road, Chennai-600119
Apply Online
Post Name REMOTE TECHNICAL SUPPORT
Qualification –
Experience 04 to 8 Years
Opening date: 20/09/2019
Job Description:•Provide remote escalated support to printer customer for US and Canada o Handle inbound calls (escalated calls from Tier-2) / direct calls from field support engineers o Resolve issue and communicate to customers through outbound calls o Redirect calls to field engineering support if a field support visit is required Resolve the tickets within stipulated SLA o Simulate customer issues, troubleshoot and provide resolution to customer reported issues o Troubleshoot/Configure the devices remotely and resolve the issues o Activities included but not limited to identification of the issues at system level (hardware, software) Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base
Location Chennai
Openings 100
Salary NA
Interview Time & Date & Contact Details 22nd September from 9 AM onwards HCL Technologies, ELCOT – SEZ, Special Economic Zone, 602/3, 138, Sholinganallur Village, Round Building New Cafeteria Sholinganallur Medavakkam High Road, Chennai-600119
Apply Online
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HCL Technologies